Hi Camilla,
Thank you very much for the estimate. It's exactly what we needed!
Thank you for all your help. You guys have been absolutely a pleasure to work with and I really appreciate everything you've done. I hope we don't call you with emergencies any time soon but will definitely recommend you to anyone who needs a professional, courteous plumbers.
Cheers,
Nevena
Dear Atlantic
I wanted to write to express my continued delight at your great customer service and excellent workmanship. I intend to recommend you to all my friends in the future!
We have had many plumbing issues in our flats over the years and have had some bad experiences with plumbing firms. I have to say some of these experiences were with a firm that is huge and states it has excellence as its motto.
My fiancée found out about Atlantic some year or so ago and we had a service from your firm. This was really a good experience as your engineer informed us our boiler was fine- a previous engineer from another firm had said our boiler was a rubbish make and was wrong for our flat.
This time round your engineer was polite and helpful. We have some problems that do need to be resolved but I had every confidence that your service was professional and honest when we were informed of that. Your receptionist Camilla is a real asset. I messed her around with changing the initial service appointment and she could not have been more understanding. She then informed me on the day that the engineer was running a bit late and would be with us closer to 5pm (the window being 3-5 pm). I have never had a company inform us of that before in London- you just get a time and you are expected to sit there just hoping someone turns up in the allocated time. Finally Camilla phoned me this week to quote the price of the parts we need and to ensure I was happy with this. She has a great manner and is really professional.
Thank you. I wanted to write this as I know too often companies only get the complaints not the compliments. It really is reassuring to know that Atlantic cares about its customers as it does
Your sincerely K.W. (London)
My husband and I were very impressed with Company Director Frank Harrington and his team - who completed several projects at once: new boiler, waterproof and retile shower - and related repairs. Frank was happy to consider and brainstorm a clever solution to where to install the new boiler (outside in a wooden housing built by Sebastian [Atlantic tiler and decorator] - and followed up all stages of work with phone calls. The workmen were all careful in their work, polite, and cleaned up every day. Would happily use Atlantic again.
As her plumber was busy she told me to phone up Atlantic Plumbing. No new bath, only resurfaced, excellent. V friendly, helpful and polite. Work team like everybody, superb tiling, always on time, tidy.
“Efficient service – as a repeat customer the price is right too.” P.
I like the way Atlantic Plumbing monitors the annual timing for our LLs Gas Safety Certificate, We rely on them to send us a reminder every year.” B. D.
“Appreciated receiving helpful advice in the case of a weekend emergency. The advice allowed us to control the situation and then have the company repair the problem first thing Monday.” H. F. A.
“Very good to get such quick and expert advice and service . Excellent response.” Ms. M.S.
We found this firm to be very helpful and reliable, keeping us in touch with the boiler repairmen's times of arrival, ordering of parts etc. The office staff were courteous and efficient, and both repairmen that came on different occasions were courteous and cleaned up when they had finished - plus of course they did the job.
After months of getting various quotes for replacing my boiler which involved a great deal of waiting and frustration, Frank Harrington of Atlantic came to see me the same day. I had a detailed quotation delivered by hand the next day and work started within two days. Totally professional from start to finish, a great job was done. Would not hesitate to recommend them.
"I would like to take this time to say thank you. I am very satisfied now I am warm. The gentleman who came was very good." Mrs. S
"Thank you for attending to our problem so promptly." B. T.
"Just to let you know that the job's completed now and I'd like to thank you for ensuring that everything was seen to by today. I think Rob and Sebastian did a very good job." M.T.
"Would you please thank the two very friendly and considerate engineers that you sent to us." R.K.T.
As her plumber was busy she told me to phone up Atlantic Plumbing. No new bath, only resurfaced, excellent. V friendly, helpful and polite. Work team like everybody, superb tiling, always on time, tidy.
